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Civics and Civility

Joan Mungo sympathized with the contents of her trash compactor. The crowd in Denver’s Civic Center Park was packed so tight that if she fainted—“and if it gets any hotter I will faint,” Joan silently threatened the weather gods—there was no place to fall. “I’d check the time,” she told her friend Maria, who was wedged in beside her on the grass, “but I can’t raise my arm high enough to read my watch.”

A version of this article appeared in the October 2004 issue of Harvard Business Review.

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