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The CEO of UnitedHealthcare on Fixing What Frustrates Customers Most
Customer service Magazine ArticleThe insurer has created a group tasked with understanding individual client problems to develop and scale broader solutions. -
Healthcare Uses Specialized Language. It Needs Specialized AI, Too.
Healthcare and treatment Digital ArticleLarge language models often misinterpret the clinical dialects used across medical fields. -
How to Solve One of the Most Expensive Problems in Employer Healthcare
Compensation and benefits Digital ArticleA “center of excellence” model at the Mayo Clinic offers coordinated, multidisciplinary evaluations that can diagnose complex health conditions quickly. -
The CEO of Advocate Health on Fostering Innovation Through Partnerships
Healthcare and treatment Magazine ArticleHow the nonprofit care system is using AI, robotics, and other technology to improve patient outcomes. -
How GLP-1 Medications Are Changing Consumer Behavior
Innovation Digital ArticleA PwC analysis shows that drugs like Ozempic and Zepbound may have surprising ripple effects on industries from apparel to travel to beauty. - SPONSORED CONTENT FROM BU QUESTROM
Leveraging Alternative Payment Models to Ensure Broad Access to Personalized Medicine
Health and behavioral science ResearchWhite Paper Sponsored By BU Questrom - SPONSORED CONTENT FROM Johnson & Johnson
AI-Enabled Digital Twins
Technology and analytics ResearchWhite Paper Sponsored By Johnson & Johnson -
AI Alone Won’t Transform U.S. Healthcare
Healthcare and treatment Digital ArticleBroader systemic reform needs to happen first. -
Why the U.S. Healthcare System Is So Much Worse Than Its Peers
Health and wellness ResearchCompared to nine other high-income countries, the U.S. came in last or next to last in four of five broad areas. -
Why Retail Health Clinics Failed
Strategy Digital ArticleThere is a place for retail chains in health care — but they need to overhaul their strategies if they want to succeed. -
The CEO of Abbott on Revamping Its Breakthrough Diabetes Device
Innovation Magazine ArticleUnsatisfied with the initial response, the company doubled down on the patient experience. -
How AI Could Help Reduce Inequities in Health Care
Healthcare and treatment Digital ArticleProviders are already using new tools to offer better care to more people. - SPONSORED CONTENT FROM Salesforce
Connecting Patients to Therapies and Devices Faster with AI
Healthcare and treatment ResearchWhite Paper Sponsored By Salesforce -
How One Major Healthcare Firm Became the Leader in Innovative AI Use
AI and machine learning Digital ArticleInterviews with the Blue Cross Blue Shield of Michigan management team identified seven principles that guided their actions. -
A Proven Model to Combat U.S. Drug Shortages
Business models Digital ArticleBy leaning into transparency, eschewing rebate schemes, and cutting out middlemen, this nonprofit is able to significantly lower the market price of insulin. -
Why Physicians Resist Using Algorithm-Based Apps
Technology and analytics ResearchA study of physicians in the UK identified four reasons. -
Retailers and Health Systems Can Improve Care Together
Health and wellness Magazine ArticleThey should coordinate their complementary services to help consumers and better address the needs of employers and insurers. -
Better Ways to Support a Colleague with Breast Cancer
Illness Digital ArticleAdvice from women who have been through the diagnosis. -
How One Health System Got Rid of Bureaucratic Busywork
Process management Digital ArticleA simple solution saved thousands of hours. - SPONSORED CONTENT FROM Point32Health
Taking Decisive Steps to Make Health Care Benefits More Inclusive
Health and behavioral science ResearchPulse Survey Sponsored By Point32Health
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OURA 2025
Entrepreneurship Case Study11.95View Details In September 2025, Tom Hale, OURA's CEO, faces a classic "where to play, how to win" inflection point: the Oura Ring has become a breakout consumer health... -
Implementing a High-Value System for Cataract Surgery in Portugal
Business models Case Study11.95View Details In 2017, Portugal's health system faced a substantial challenge due to fiscal constraints from the 2011 economic crisis and the austerity measures that... -
Eu Yan Sang: Institutionalisation of a Century-Old Heritage Company
Change management Case Study11.95View Details Richard Eu Yee Ming was the CEO of Eu Yan Sang International, a leading health and wellness company in Singapore. Founded in 1879 by Eu's great-grandfather,... -
Sandoz (B): The art of staying true to your mission
Boards Case Study5.00View Details This case series explores Sandoz's spin off from Novartis, which was finalized on 4 October 2023. Case B looks at Sandoz once it has become independent.... -
Sandoz (A): Breaking free to stand alone
Boards Case Study11.95View Details This case series explores Sandoz's spin off from Novartis, which was finalized on 4 October 2023. Case A follows Richard Saynor's (CEO, Sandoz) ruminations... -
LifeBank Nigeria (B)
Finance and investing Case Study5.00View Details -
Emory Healthcare on the Front Lines of the Nursing Workforce Crisis (B)
Compensation and benefits Case Study5.00View Details This supplement to the Emory Healthcare (A) case details organizational developments from July 2023 through October 2024. It explores leadership transitions,... -
Insilico's Rentosertib Dilemma: A Star in the Pipeline?
AI and machine learning Case Study11.95View Details In 2024, the AI biotech firm Insilico Medicine faced a pivotal decision about its new drug, Rentosertib. Discovered and designed using artificial intelligence... -
Ronald McDonald House Charities (RMHC) (A): Crafting a Strategic Growth Vision for the Future
Corporate governance Case Study11.95View Details This case focuses on the efforts of a nonprofit's leadership team to evolve its strategy so it can deliver on its mission in a broader, more comprehensive... -
Ronald McDonald House Charities (RMHC) (B): Implementing a Strategic Growth Vision for the Future
Corporate governance Case Study5.00View Details This case focuses on the efforts of a nonprofit's leadership team to implement a new strategy across a highly federated set of chapters worldwide to serve... -
The Future in Sight: LumineticsCore and the First Autonomous AI for Diagnostics
AI and machine learning Case Study11.95View Details After two decades of research, Dr. Michael Abramoff successfully launched LumineticsCore-the first autonomous AI system authorized by the FDA to diagnose... -
The Digital Health Bridge: Medoplus's impact on Rural Health Care in India
Health and behavioral science Case Study11.95View Details MedoPlus Services Pvt Ltd (MedoPlus), a healthcare technology startup founded in Lucknow, Uttar Pradesh, in 2020, aims to improve rural healthcare access.... -
Managing Sepsis - Digital Transformation and Workflow Integration at St. Luke's University Hospital Network
Entrepreneurship Case Study11.95View Details This case follows the decision-making process of protagonist Walt Langley, Chief Quality Officer at St. Luke's University Hospital Network (St. Luke's),... -
Blurring the Boundaries Between Professions in COVID-19 Frontline Patient Care
Collaboration and teams Case Study11.95View Details This analytical case study describes the launch, operation, and decommissioning of a Finnish reserve hospital during a health crisis. Participants in... -
CUHKMC: Bridging the Gap between Private and Public Healthcare in Hong Kong
Healthcare and treatment Case Study11.95View Details The Chinese University of Hong Kong Medical Centre (CUHKMC) was unique in many ways. It was a private hospital, but followed a non-profit business model;... -
Your company (and your life) in the hands of an AI agent?
AI and machine learning Case Study11.95View Details The case study introduces an original way of exploring the many questions and concerns around AI adoption in business. Based on a true story, it discusses... -
Humana Commits to Value-Based Care
Business models Case Study11.95View Details In late 2023, CEO Bruce Broussard reviewed health insurer Humana's transformation into a value-based care ecosystem. Under its CenterWell brand, the several... -
An ethical failure: The case of Life Esidimeni and the South African public health service
Business ethics Case Study11.95View Details This case is about the true story of the deinstitutionalisation of mental health care patients from Life Esidimeni hospital in South Africa by the Gauteng... -
Niramai: An AI Solution to Save Lives
AI and machine learning Case Study11.95View Details Founded in 2017, Niramai developed Thermalytix, a breast cancer screening tool. Thermalytix used a high-resolution thermal sensing device and machine... -
K Health: Scaling an AI Medical Clinic
AI and machine learning Case Study11.95View Details K Health, an AI-driven healthcare platform, faced the challenge of scaling its operations to reach 10 million annual visits within two years. Founded...
