Retail and consumer goods

Three lessons from Costco, Dillard’s, Walmart, and more.

Many companies’ scheduling practices are broken. New research shows that analytics can help.

New research found that three levers—availability, personalization, and efficiency—can turn a costly nuisance into a growth opportunity.

An HBR Executive Live conversation with Michael Fiddelke.

How Lew Frankfort’s “immersive interviewing” technique can provide fresh insight into a candidate’s capabilities and values

The most successful brands take small pleasures and elevate them into experiences that feel bigger than the product itself.

Three lessons from the Chinese brand behind Labubu.

The HBR Interview with Andy Jassy

Lessons from Walmart, Nordstrom, and Best Buy.

Alignment on mission and values, commitment to collaborative candor, and emphasis on employee share ownership has allowed the cosmetics company to thrive.

Three operational differences that allow them to make the most of the technology.

Lessons from Trader Joe’s, Wegmans, and Walmart.

Researchers found that service agents yield better results when they use warm language to start and end conversations, focusing on problem-solving in the middle.

A new CEO considers changes to her top team.

New research suggests that encouraging in-store pickup over home delivery could lead to more profitable sales, higher market shares, and sustainability-performance gains.

How global companies can not only navigate but thrive in new territories.

They should coordinate their complementary services to help consumers and better address the needs of employers and insurers.

Our minds can keep working on a task when we step away from it.

An advanced AI model considers much more than what competitors are charging.

A Chinese appliance maker considers expanding production to Mexico.