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Why U.S. Frontline Workers Are Quitting

March 14, 2022
Thomas Barwick/Getty Images

There are 11 million unfilled jobs in the United States today, the vast majority of which are tied to a specific location and cannot be performed remotely with an appropriate home office setup. These “deskless” jobs, as we term them, are mostly in professions and trades such as health care, hospitality and leisure, retail, manufacturing, and transportation and warehousing. Desperate to recruit and retain workers, businesses have already raised wages for deskless workers 7% to 10% since the Covid-19 pandemic began, according to the U.S. Bureau of Labor Statistics. But wage increases have not been sufficient to win back frontline talent.

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