Summary.
It’s hardly news that business leaders work in increasingly uncertain environments. Nor will it surprise anyone that under uncertain conditions, failures are more common than successes. And yet, strangely, we don’t design organizations to manage, mitigate, and learn from failures. When I ask executives how effective their organizations are at learning from failure, on a scale of one to 10, I often get a sheepish “Two—or maybe three” in response. As this suggests, most organizations are profoundly biased against failure and make no systematic effort to study it. Executives hide mistakes or pretend they were always part of the master plan. Failures become undiscussable, and people grow so afraid of hurting their career prospects that they eventually stop taking risks.