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How Gen AI Robots Are Reshaping Services
Generative AI Magazine ArticleThey converse, physically interact, and learn in real time. -
How AI Is Threatening Platforms’ Revenue Streams
Generative AI Digital ArticleAnd what platforms can do about it. -
Managers and Executives Disagree on AI—and It’s Costing Companies
Generative AI Digital ArticleFive concrete actions to bridge the divide. -
AI Is Reshaping Cyber Risk. Boards Need to Manage the Threat.
Cybersecurity and digital privacy Digital ArticleIt’s no longer just a technical problem, but a leadership test. -
Decision-Making by Consensus Doesn’t Work in the AI Era
Management Digital ArticleSuccess will depend on the speed at which companies identify signals, make decisions, and execute. -
How AI Helps Scale Qualitative Customer Research
Generative AI Digital ArticleCompanies are now using AI “moderators” to conduct in-depth interviews with real people at a speed and volume that traditional methods can’t achieve. -
Don’t Let AI Destroy the Skills That Make Your Company Competitive
Generative AI Digital ArticleWhile a business may appear technologically sophisticated, it can be quietly losing the expertise it needs to innovate, respond to crises, and compete. - SPONSORED CONTENT FROM AWS
The Intelligent Health Care Enterprise
Technology and analytics ResearchBriefing Paper Sponsored By AWS -
Create an Onboarding Plan for AI Agents
Generative AI Digital ArticleAgents need structure, feedback, and evaluations. -
Getting Ready for Agentic AI
Generative AI Executive LiveAn HBR Executive Live conversation with Pinterest CEO Bill Ready. -
To Scale AI Agents Successfully, Think of Them Like Team Members
Generative AI Digital ArticleJust like your human employees, each AI agent needs a role, a defined scope of authority, approved sources of truth, and clear escalation rules. -
Our Favorite Management Tips on Leading with AI
Generative AI Digital ArticleA curated list from one of HBR’s most popular newsletters. -
What the Best AI Users Do Differently—and How to Level Up All of Your Employees
Generative AI Digital ArticleAn eight-month study of 2,500 employees at KPMG discovered indicators that can help identify superusers. -
LLMs Are Manipulating Users with Rhetorical Tricks
Generative AI Digital ArticleAn HBR tech editor spoke with researchers who found that LLMs “persuasion bombed” BCG consultants who tried to verify their outputs. -
Competing LLMs Were Asked to Pick Stocks. Their Choices Revealed AI’s Limitations.
Generative AI Digital ArticleNew research underscores the risks of relying on the tools without questioning what they may not know. -
7 Factors That Drive Returns on AI Investments, According to a New Survey
Generative AI Digital ArticleAnd how companies can forecast the impact AI might have on their returns. -
Researchers Asked LLMs for Strategic Advice. They Got “Trendslop” in Return.
AI and machine learning Digital ArticleWhen prompted for help on seven key strategy questions, LLMs recommended the same buzzy solutions—even when the context changed. -
AI and the Entry-Level Job
AI and machine learning Agenda NewsletterEditor at large Adi Ignatius connects with IBM’s chief human resources officer Nickle LaMoreaux to understand the company’s talent strategy in the age of AI. -
Who in the C-Suite Should Own AI?
AI and machine learning Digital ArticleThe jostling for control has just begun. Here’s how leaders can resolve it. - SPONSORED CONTENT FROM MIRO
Reimagining Product Development with AI
Product management ResearchPulse Survey Sponsored by Miro
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HBR's 10 Must Reads on AI, Updated and Expanded (Paperback + Ebook)
AI and machine learning Special Offer34.95View Details How to stay ahead in a world transformed by AI. If you read nothing else on artificial intelligence, read this book. We've chosen a new selection of current... -
HBR's 10 Must Reads on Artificial Intelligence, Updated and Expanded (featuring "How AI Can Help Managers Think Through Problems" by Elisa Farri and Gabriele Rosani)
26.95View Details How to stay ahead in a world transformed by AI. If you read nothing else on artificial intelligence, read this book. We've chosen a new selection of current... -
Future-Proof Marketing: Informatica's AI Integration for B2B
Change management Case Study11.95View Details Jim Kruger is the chief marketing officer of Informatica, a global leader in AI-driven data management solutions. His 150-person marketing team has made... -
Walmart's Sparky: Agentic AI and the Future of Shopping
AI and machine learning Case Study11.95View Details In June 2025, Walmart launched Sparky, its agentic AI shopping assistant designed to replace keyword search with a true service experience. Instead of... -
Leveraging Gen-AI-Based Learning Content at Infuite: Challenges and Benefits
AI and machine learning Case Study11.95View Details This case explores how Infuite's Learning & Development team, led by VP Kabir Joshi, adopted generative AI to accelerate the creation of engaging e-learning... -
Jamaican Journeys: Will GenAI Help or Hurt Student Consulting Teams?
Business ethics Case Study11.95View Details In August 2023, two instructors were finalizing a GenAI Primer to include in their syllabus for a Spring 2024 intensive Jamaica Journeys study tour course.... -
Generative and Agentic AI as Strategic Partners for Leaders
Generative AI Case Study8.95View Details This note shows how generative and agentic AI are becoming essential strategic tools for leaders, enabling sharper judgment, clearer priorities, and more... -
Generative AI in Marketing
AI and machine learning Case Study11.95View Details This case uses four vignettes to examine the strategic tension faced by leaders in adopting Generative AI (Gen AI). While these vignettes focus on marketing... -
Cloudinary: AI-powered Image Optimization
AI and machine learning Case Study11.95View Details In an age where digital experiences hinge on fast, flawless visuals across countless devices, Cloudinary has emerged as a category-defining software-as-a-service... -
HBR's 10 Must Reads 2026: The Definitive Management Ideas of the Year from Harvard Business Review (featuring "The Strategic Genius of Taylor Swift" by Kevin Evers)
26.95View Details The definitive leadership and management ideas of the year from "Harvard Business Review." We've reviewed the ideas, insights, and best practices from... -
The Year in Tech, 2026: The Insights You Need from Harvard Business Review
22.95View Details A year of HBR's essential thinking on tech--all in one place. Agentic AI, smart health care, advanced sensors, bioengineering--new technologies like these... -
HBR's 10 Must Reads 2026 (Paperback + Ebook)
AI and machine learning Special Offer34.95View Details The definitive leadership and management ideas of the year from "Harvard Business Review." We've reviewed the ideas, insights, and best practices from... -
Flint K12: Revving Up EdTech with Generative AI
Generative AI Case Study11.95View Details In 2023, generative artificial intelligence (AI) applications such as ChatGPT were proving to be transformative in many industries, bringing the potential... -
IntelePeer's AI Revolution: Enhancing Benevis LLC's Patient Call Experience
AI and machine learning Case Study11.95View Details In the fall of 2024, Frank Fawzi, CEO of IntelePeer Cloud Communications LLC (IntelePeer), a conversational AI platform provider based in Dania Beach,... -
Samsung Electronics: Strategic Crossroads in Semiconductors
Business models Case Study11.95View Details Samsung Electronics Co. Ltd. (SEC), a once-dominant high-tech giant renowned for its stronghold in commodity memory chips, found itself grappling with... -
DeepSeek: The Chinese Dark Horse in the Global AI Arena
Generative AI Case Study11.95View Details The case examines DeepSeek, the Chinese AI startup that shook global markets in 2025 when its groundbreaking models caused Nvidia shares to plummet 17%... -
From Bon Voyage to Bienvenidos: The Impromptu Communication Challenge
Generative AI Case Study8.95View Details This in-class exercise sets up a communication challenge for students. The accompanying teaching note outlines how to open the class session, conduct... -
Scale AI Scales Up
AI and machine learning Case Study11.95View Details Scale AI, the data labeling and AI infrastructure company, had grown rapidly since it was founded in 2016; however, as Scale's generative AI business... -
DeepSeek and Open-Source AI: Navigating the Path to Sustainable Monetization
Generative AI Case Study11.95View Details In early 2025, Hangzhou DeepSeek Artificial Intelligence Basic Technology Research Co. Ltd. (DeepSeek), a Chinese artificial intelligence (AI) start-up,... -
Google Gemini: Fast Following ChatGPT and Dodging DeepSeek
Generative AI Case Study11.95View Details In March 2025, the chief executive officer (CEO) of Google LLC, Sundar Pichai, was faced with a sobering reality: Gemini, Google's generative artificial...
