Resumen.
Team conflict can add value or destroy it. Good conflict fosters respectful debate and yields mutually agreed-upon solutions that are often far superior to those first offered. Bad conflict occurs when team members simply can’t get past their differences, killing productivity and stifling innovation. Disparate opinions aren’t the root of the problem, however. Most destructive conflict stems from something deeper: a perceived incompatibility in the way various team members operate due to any number of factors, including personality, industry, race, gender, and age. The conventional approach to working through such conflict is to respond to clashes as they arise or wait until there is clear evidence of a problem before addressing it. But these approaches routinely fail because they allow frustrations to build for too long, making it difficult to reset negative impressions and restore trust.